Your bank may decline your transaction for a number of
reasons. These may include:
-Incorrect expiry date
-Incorrect CVC number (the 3-digit security code on the back of your card)
-Invalid card number
-Out-of-date address details
-Incorrect 3DS details
-Suspected fraudulent transaction
To resolve this, you will need to contact your card issuer.
CFDs have grown in popularity over the past few years and it is arguably becoming the preferred way to trade the financial markets. Some of the trading benefits of CFDs include no exchange charges and no stamp duty. Many of the inefficiencies of trading the underlying shares on an exchange are eliminated. The costs and delays of physical delivery of the shares, their registration and any holding or safe custody charges made by a broker are all avoided. The other major benefit of trading CFDs is that customers can trade using leverage on margin. CFDs trading means customers can trade a portfolio of shares, indices or commodities without having to tie up large amounts of capital. Moreover, any financial entitlements, such as dividends, are adjusted for in cash, directly to your account. However, any voting rights available to the holder of an equity share are not available to the holder of an equivalent CFD.
For your security, we do not handle account reactivation online. Please contact client support for assistance with reactivating your trading account.
We provide central counterparty clearing through an
Omnibus Segregated Clearing Account (OSCA) free of
charge as standard to all clients.
If you wish to open an Individual Segregated Clearing Account (ISCA), fees apply:
-For an individual these charges are: £13,000 account opening fee, plus account maintenance and transaction charges
-For a corporate entity these charges are: £200,000 account opening fee, plus account maintenance and transaction charges
When a price for a market is quoted, you will actually see two prices. The first price, known as the bid, is the sell price and the second price is the buy price, known as the offer. The difference between the sell and buy price is called the spread
A third party is considered to be anyone who is not an
owner of the account.
For the purposes of a funding or withdrawal transaction, the name(s) on the KryptoHaus trading account must be an exact match with the name(s) on the account of the other financial institution
No, we do not accept payments through Western Union or Paypal.
Your deposit may be reduced by a service fee charged by your bank. KryptoHaus does not charge incoming wire fees.
Money laundering is the act of hiding money obtained illegally, so the source appears legitimate. We adhere to strict laws rendering it illegal for us or any of our employees or agents to knowingly engage in or attempt to engage in any activities remotely related to money laundering. Our anti-money laundering policies increase investor protection and client security services, as well as offer safe payment processes.
KryptoHaus is compensated via spreads, which are the difference between the bid and ask prices, as well as commissions for equity CFDs only. We work hard to provide transparent prices and tight spreads. You may incur a rollover charge if you hold your positions overnight.